Frequently Asked Questions
- How do I order on be.tiffany.com ?
- Is it safe to order on be.Tiffany.com?
- What payment methods does Tiffany & Co accept?
- Is there BTW/TVA charged online?
- Does Tiffany & Co offer a finance plan?
- Is the Tiffany Blue Box available for purchase?
- How is my order packaged?
- How can I purchase fragrance online?
- How can I buy an engagement ring online?
- Does Tiffany & Co. have a ring size conversion chart?
- Can you insure Tiffany & Co. jewellery?
- Is all Tiffany & Co. merchandise available for purchase online?
- What are the Client Care opening hours?
- Does Tiffany & Co. have jewellery for children?
- What is Tiffany & Co. doing with my information to comply with the GDPR (EU General Data Protection Regulation)?
- What are the delivery times and rates?
- Can I send my order to a location outside of the EU?
- Are Tiffany & Co. products insured when shipped?
- How do I track my online order?
- What is the Tiffany & Co. Return/Exchange Policy?
- How can I make returns or exchanges without a receipt?
- How do I know if my return has been received?
- Shipping to the Canary Islands, Ceuta and Melilla
- What jewellery cleaning and care services does Tiffany & Co. offer?
- How can I purchase a Jewellery Cleaning Care Kit?
- How often should I get my jewellery cleaned?
- Can my Tiffany & Co. jewellery get wet?
- How do I care for my Tiffany & Co. sterling silver?
- How do I care for my gold and platinum jewellery?
- How do I care for my Rubedo® jewellery?
- How do I care for my diamond jewellery?
- How do I care for my pearl jewellery?
- How do I care for my gemstone jewellery?
- How do I care for my crystal?
- How do I care for my Tiffany & Co. Bone China?
- How do I care for my Tiffany & Co. leather goods?
- What is the Tiffany & Co. Repair Policy?
- Can I replace missing pieces from my Tiffany & Co. jewellery set?
- Can I replace a lost diamond from my ring?
- Can I replace a lost earring or cuff link?
- Can I resize my Tiffany & Co. jewellery?
- Can I purchase a Tiffany pen refill or Tiffany earrings backs?
- Can my Tiffany & Co. sunglasses be repaired?
- Does Tiffany & Co. offer merchandise appraisals?
- Where will the item be engraved?
- May I return an engraved item?
- Does Tiffany & Co. offer complimentary engraving for wedding bands online?
- What engraving styles are available, and what are the associated prices and delivery times?
- How will I know if an item available on be.tiffany.com can be engraved?
- How do I get my Tiffany & Co. merchandise engraved?
- May I have a non-Tiffany item engraved at Tiffany & Co.?
- What makes a diamond a Tiffany & Co. diamond?
- How can I schedule a Tiffany diamond ring consultation?
- Can I buy an engagement ring over the phone?
- When buying a diamond engagement ring, how do I determine a budget?
- What should I consider when purchasing diamonds?
- Which "C" is the most important?
- What is the Tiffany Diamond Certificate & Lifetime Warranty?
- Does Tiffany offer traceability of their diamonds?
- What is Tiffany & Co. doing to protect the environment?
- How does Tiffany define “Botswana sort”?
- How does Tiffany define “Tiffany heritage stones”?
- What is Tiffany doing about the problem of conflict diamonds?
- Is Tiffany discontinuing sourcing diamonds from Russia?
- Am I able to choose whether or not my Tiffany diamond originates from Russia?
- What is Tiffany doing to respond to the Russia/Ukraine crisis?
- How do I know the provenance of my individually registered Tiffany diamond?
- What if I need extra help or advice about my engagement ring purchase?
- How can I learn more about the provenance of my Tiffany diamond?
- Will you be able to identify the exact mine of origin in future, and if so, when? If not, why not?
- Supplier Code of Conduct
- California Transparency in Supply Chains Act (SB657)/U.K. Modern Slavery Act
- How can I schedule a consultation with a Tiffany Diamond Expert?
- Does Tiffany offer conflict-free diamonds?
- What should I consider when choosing a diamond?
- What if I need to return my engagement ring?
- What is the Tiffany Diamond Certificate?
- Does the Tiffany Diamond Certificate arrive with my order?
- Does my engagement ring come with a Lifetime Warranty?
- Are insurance valuation letters included with my purchase?
- How do I resize my engagement ring? Are there any restrictions?
- What care services do you offer for my Tiffany engagement ring?
- Can I add a personal touch to my engagement purchase?
- What if I need extra help or advice about my engagement ring purchase?
- What is the history of Tiffany’s watch services?
- What is the Tiffany warranty for watches?
- How do I care for my watch?
- Where can I have my watch repaired?
- How can I check that my watch is still water resistant?
- What is a magnetic field?
- Why do I need to have my watch serviced regularly?
- My watch, which is an old model, is damaged. Why does the warranty not apply?
- How often should I take my Tiffany watch in for servicing?
- Where is my nearest Tiffany watch service center?
- Where can I have my watch serviced?