Frequently Asked Questions

What are the delivery times and rates?

Standard Delivery

Delivery is complimentary for all orders. Please allow 3 working days, and an additional 5 working days for delivery of standard engraved items and an extra 10 working days for hand-engraved and monogrammed items. 



You may verify the status of your order and delivery by contacting the Client Care Centre on 0800 891 47. Our hours of business are Monday to Friday 10:00 to 19:00; closed on weekends and Public Holidays in England and Wales.