Frequently Asked Questions

What is the Tiffany & Co. Return/Exchange Policy?

Tiffany & Co. Online Return Policy:​

  • Returns may be made within 30 days from the date of delivery.
  • We are please to offer a complimentary returns and exchange service.​
  • To return your order, simply visit Returns to print out a shipping label and then Then arrange for a collection or alternatively drop off your package at the nearest UPS location.
  • Merchandise purchased online, will be available for refund or exchange providing it is returned in the same saleable condition as when purchased, and accompanied by the original sales receipt.
  • Fragrance must be returned in its original packaging (including seal stickers) and in saleable condition.
  • Refunds will be issued to the original form of tender and will be processed within 10 working days of the return.


​Kindly note that Tiffany does not accept exchanges or refunds on personalised items. Additionally, please note that “Online Only” items cannot be returned to stores.​


If you have any questions, please contact Customer Service on 0800 891 47. Our hours of business are Monday to Friday 10:00 - 19:00; closed on weekends and public holidays in the United Kingdom.