Frequently Asked Questions

What is Verified by Visa?

Verified by Visa is an authentication service that protects Visa cards against unauthorised use when you shop online at participating retailers. The service protects Visa cards with PIN passwords, giving cardholders reassurance that only they can use their Visa cards online.

Once your card is activated, your card number will be recognized whenever it's used at participating online stores. A Verified by Visa window will automatically appear and your Visa card issuer will ask for your password. You'll enter your password to verify your identity and complete your purchase. At stores that aren't participating in Verified by Visa, your Visa card will continue to work as usual.