Frequently Asked Questions

What is American Express SafeKey®?

American Express SafeKey® is an online authentication service that provides an additional layer of security against theft and fraud when buying goods and services online at participating SafeKey® retailers using your American Express® Card.


When you shop online, SafeKey® will pop up in your internet browser and prompt you to enter either your pre-defined password or a unique one-time security code that would be sent to you via text/email. For further information please refer to your card provider.