Frequently Asked Questions

How can I have my jewellery altered or repaired?

We alter and repair Tiffany & Co. items. You may bring your item to the Tiffany store nearest to you or send your item in via mail. If you choose to send your item in via mail, please follow the instructions below: 

1) Download this form 
2) Print form and complete all information 
3) Enclose the form with the item 
4) Send the item and the form, via an insured shipping method to the address stated on the form. 

After we have received and assessed the work needed, we will send you a free estimate. For further assistance, please contact Customer Service Toll Free on 00 800 2000 1122. Our hours of business are Monday to Friday 08:00 - 19:00; Saturday 09:00 - 18:00; Sunday 10:00 - 16:00; closed on public holidays.