Frequently Asked Questions

How can I return or exchange my merchandise?

Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Articles are accepted for refund or exchange if returned to our Distribution Centre, in perfect condition within 30 days, accompanied by your original packaging and documentation. Simply visit Returns to print out a shipping label. Then arrange a collection or drop off your package at the nearest UPS location. 


Refunds will be issued to the original form of tender and processed within 10 working days of return. Retail stores are not able to offer refunds or exchanges for items purchased online. If you have any questions, please contact Customer Service on 0800 891 47. Our hours of business are Monday to Friday 10:00 - 19:00; closed on weekends and public holidays in the United Kingdom.


Kindly note that Tiffany does not accept exchanges or refunds on any fragrance sale or engraved and customised pieces. Tiffany fragrances are delivered in the packaging pictured on our site, not in our signature blue box.