Frequently Asked Questions
The leather and materials used to craft your Tiffany merchandise are natural products sourced from the finest tanneries and fabric mills in the world. Slight imperfections and colour variations may occasionally appear, enhancing the beauty and uniqueness of your piece.
External elements such as excessive heat or moisture can affect the overall look of your accessory. Following proper care and storage guidelines will ensure the longevity of this exceptional product. When not in use, store your item in the protective dust bag provided.
Calf and Grain Leather
Leather has inherent slight variations and imperfections, which are normal and add to the beauty of each piece. The grain leather is treated naturally, so colour and texture may change over time, darkening and softening to create an elegant patina. If scuffs or bruises occur, rub the affected area with a soft, dry white cloth.
To avoid colour transfer, do not rest patent accessories against one another. If leather becomes dirty, clean with a damp white cloth and a small amount of mild soap. For stains, oil-based spots and spills, follow the instructions below.
If necessary, spot-clean with a damp white cloth and a small amount of mild soap. As with any cotton product, if canvas is repeatedly exposed to direct sunlight, a softening of colour may occur. For stains, oil-based spots and spills, follow the instructions below.
Always test any cleaning method in a hidden area first. Never use saddle soap, oils, hairdryers, abrasive cleaners, furniture polish, varnish or ammonia.
Use a mild solution of soap and water (10 parts water to one part soap). Apply gently with a wet white cloth and then fully rinse. Let air dry.
For Oil-Based Spots
Blot oil spots with a clean, dry white cloth. The spot should dissipate into the leather shortly. Do not apply water to the marks.
For Other Spots and Spills
Immediately remove the spill or spot with a clean, absorbent white cloth or sponge. If stain persists, use plain lukewarm water to carefully clean the spot. Blot with a clean towel, then air dry.
The rawness of suede makes it a unique but delicate material.
If stain or colour transfers occur, use a soft brush to gently rub the affected area. Remove dry stains and marks from suede by gently rubbing a clean pencil eraser on the affected area. For wet stains, lay a paper towel on top of stain to absorb most of the liquid. Do not apply any kind of stain remover or other products.
This is a delicate material. Please be aware that over time, balding may occur in high impact areas. It is difficult to prevent this, as it is entirely dependent on the individual animal skin. Try to protect your items from exposure to direct sunlight, sharp objects and excessive heat. To ensure longevity, be gentle with your haircalf item and store it in the protective dust bag provided when not in use.
Care should be exercised when cleaning haircalf. Use a damp white cloth and wipe with the hair, and not against the natural lay of the hair. For best results, avoid vigorous rubbing and do not use saddle soap or other leather cleaners.